PayPal Solutions Page
You have probably been directed to this page because you tried to pay us via PayPal and have encountered a problem. Typical problems are:
- You tried to send payment from your PayPal account but were re-directed to this page.
- You used the link on your e-mail but PayPal keeps sending you back to this page.
- PayPal only seems to work in US Dollars but Ian Kelly (Militaria) does not accept US Dollar payments.
- PayPal Invoice not received.
- You have forgotten your PayPal password.
If you are currently logged-into PayPal, the first thing to try is:
- Log out of PayPal and close your web browser.
- Go back to the payment request e-mail that we sent you. Use the link in that e-mail to log back into PayPal and follow the instructions for payment.
You tried to send us a direct payment from your PayPal account instead of waiting for us to send you a PayPal invoice via e-mail
We have configured PayPal so that it only accepts payments that we request. This is for several reasons:
- to prevent customers trying to pay for items that are no longer available.
- to ensure that postage costs are correctly calculated.
- to ensure that we are paid in British Pounds and that any currency conversion costs are calculated correctly (we have blocked payments in all other currencies - see below for how to pay in British Pounds)
SOLUTION: wait for us to send you a PayPal invoice via
e-mail. Follow the instructions in that e-mail.
In particular, close your web browser software, before using the web link in
our e-mail in order to re-open your web browser at the PayPal password page.
You used the link on your e-mail but PayPal keeps sending you back to this page
If you have followed the payment link on the e-mail that we sent you, but PayPal keeps sending you back to this page, it might be because the e-mail address that you used to order from us is not registered on your PayPal account.
- SOLUTION: You can register several e-mail address on your PayPal account.
- Log into your PayPal account via your web browser www.paypal.co.uk (not via the e-mail that we sent you).
- Click the Profile tab.
- Look under the 'Account Information' heading for the 'Email' hyperlink, click on the word 'Email' and follow the instructions on the following page to add the e-mail address that you used on our order form.
- Log out of PayPal and close your web browser.
- Go back to the payment request e-mail that we sent you. Use the link in that e-mail to log back into PayPal and follow the instructions for payment.
PayPal only seems to work in US Dollars but Ian Kelly does not accept US Dollar payments
If PayPal only gives you the option of paying in US Dollars, the usual reason is that you have already logged-into PayPal via your web browser and then tried to send us money.
Solution
- Log-out of PayPal and close your web browser.
- Go back to the PayPal invoice that I sent you by e-mail and either click the PAYMENT button in that e-mail, or copy and paste the invoice URL (web address) into your web browser. This should allow you to pay in British Pounds. If you have used a credit card, your bank will do the currency conversion for you and the amount will be deducted from your bank / credit card account in your own currency.
PayPal Invoice not received
Please use our NEW website - www.KellyBadges.co.uk (note the letter ‘s’ after KellyBadge)
If you HAVE used our online order form and it is over a week since you did so, please contact us via this link.
You have forgotten your PayPal password
For security reasons, we do not have access to your PayPal password. Log into your PayPal account via your web browser www.paypal.co.uk and ask PayPal to re-set your password or to send you a reminder of what your password is.
If if still doesn't work...
If you still have problems using PayPal, please send payment by snail-mail as explained on our payment page or contact us by e-mail to explain the PayPal payment problem.
